Service Desk Engineer / 1st Line Support

Date Posted:

Friday, December 4, 2015

Our Service Desk Engineers provide friendly and considerate support to our rapidly expanding client base.  This position requires experience and knowledge of key IT areas including basic computer hardware, software and the latest operating systems.  The Service Desk runs 24/7/365 and all engineers work on a shift rota to cover this service including nights and weekends.  

As well as providing 1st line support, engineers will be expected to manage calls through the complete process until they can be satisfactory closed, manage suppliers and deliveries, liaise with the service delivery engineers and manage daily operations, sometimes support clients on site and write and maintain documentation to support procedures.

We are looking for a motivated, focused, friendly, patient, organised and assertive individual who is able to work well in a team.

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