Service Desk Manager

Date Posted:

Friday, November 24, 2017

Job: Service Desk Manager

Are you currently looking to further challenge your technical ability in a positive and productive work environment? We are currently looking for a technical professional who has experience in leading and managing a team.

As an award-winning company with a data centre accredited to ISO27001:2013, we are committed to excellence and achievement. Established over 24 years ago, we have developed strong long-lasting relationships with both our public and private clients, which has strengthened our reputation across a range of sectors. With great company perks including regular staff lunches, free mobile insurance, healthcare, and huge savings on a range of popular brands, we reward our team for their dedicated efforts.

About the role

This role involves both the management of the operations environment and monitoring/supervising of service desk and the team of service desk engineers to ensure the running of the service is smooth and efficient and we maintain our happy client base.

The position requires experience and knowledge of key IT areas including basic computer hardware and software, including all programs used by our clients. To successfully deliver this role, the candidate should have a working knowledge of all the operating systems used by the company and its clients, knowledge of relevant legislation and the ability to produce and present client reports containing the data analysis of achievements based on the KPIs set.

Any individual looking to apply for this role should be motivated, focused, friendly, patient, organised and assertive. A team player with great management skills, the candidate must be able to use their initiative to manage client's expectations and prioritise calls as well as working confidently when under pressure.

Responsibilities

  • Operations management
  • Reports
  • Change control
  • Engineer cover/escalation
  • Client management
  • Recruitment & training

The Package

This is a permanent role with competitive salary + benefits.

Benefits Package

  • Pension
  • Health Care
  • Life Assurance 
  • Generous perks packages with a variety of savings such as:
    • High street & supermarket savings
    • Gym discounts
    • Money off meals out
    • Great price cinema tickets
    • Free phone insurance
    • Cycle2work scheme
    • Childcare tax relief 

 

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